100% satisfaction guaranteed. If there is any problem with your purchase Please contact us 24/7: firstname.lastname@example.org, we’d be more than happy to help you sort out your issue.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact us: email@example.com and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified since your order is custom printed.
we do our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. If it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund for the referred items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at: firstname.lastname@example.org and one of our helpful support staff will issue a reprint or a refund for you!
Order not received
If your item has not arrived within 45 days after having ordered, contact us through our mail :
Orders placed during the months of November and December with standard shipping will not be eligible for replacement or refund until 60 days have elapsed. due to the high volume of import/export products coming in and out of each country. Especially during this type of season.
for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries).
Customer order errors
The customer has 24 hours to change the order details. After 24 hours, errors in the order such as incorrect measurement or incorrect address registration are the responsibility of the customer only.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by us.
Customs duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
We advise you to check with your country's customs office to determine if there are additional costs.
German costumers : if your order is between 22-150 € - There is a possibility you will have to pay 19% import turnover tax, We advise you to check the regulations with your country's customs office In order to avoid paying the tax - in cases of demand for payment of tax by the authorities It is your sole responsibility and no refund will be given.
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
To return your product, you should contact us : email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping must have Tracking number.
you will need to send clear picture of the product.
Please make sure that:
The product was purchased in the last 30 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered
we are here to make sure you are 100% satisfied and that you enjoy our unique products.
My Classical Designs Team